Privacy Policy

We may collect personal information that you provide to us directly, including:

• Contact information (name, email address, phone number)
• Demographic information (age, gender, preferences)
• Appointment history and service preferences
• Payment information (credit/debit card details, billing address)
• Health information relevant to services (allergies, medical conditions)
• Images (before/after service photos with your consent)
• Information you provide through feedback, surveys, or promotions

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process your appointments and transactions
• To send appointment reminders, confirmations, and updates
• To personalize your experience and recommend services
• To communicate with you about promotions, offers, and events
• To respond to your comments, questions, and requests
• To monitor and analyze trends, usage, and activities
• To detect, prevent, and address technical issues or fraudulent activities
• To comply with legal obligations and protect our rights

We may share your personal information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, data analysis, marketing)
• Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect the rights, property, or safety of Enlive, our customers, or others
• With Your Consent: For any other purpose disclosed to you with your consent

We do not sell your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls limiting who can view and use your information
• Employee training on data protection and privacy practices
• Secure storage of physical records

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work to maintain appropriate safeguards.

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. Our retention periods are based on:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your data
• Applicable legal requirements

Typically, we retain customer records for 3 years after your last visit, unless a longer retention period is required by law.

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information
• Rectification: The right to request correction of inaccurate or incomplete information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to request limiting how we use your information
• Data Portability: The right to request transfer of your data to another organization
• Objection: The right to object to processing of your personal information
• Withdraw Consent: The right to withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Our website may use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Analyze how our website is used
• Personalize your experience
• Deliver targeted advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

For children between 13-18 years, we require consent from a parent or guardian before collecting any personal information.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also provide additional notice (such as adding a statement to our website or sending you a notification).

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.